Shipping policy
Shipping & Delivery
Shipping within Austria and Germany
We reliably ship your order with one of our shipping partners within Austria and Germany.
• Shipping costs Austria: [€5.99]
• Shipping costs Germany: [€9.99]
• Free shipping from: [€200.00 order value] (valid for Austria and Germany)
Once your order has been shipped, you will receive a shipping confirmation with tracking information via email.
Delivery Times
The standard delivery time is approximately 2–5 working days within Austria and 3–7 working days to Germany, depending on the region and shipping provider.
Please note:
During exceptional periods such as around Christmas, on public holidays, or during our company holidays, delays may occur.
In such cases, we will inform you in advance via our website or by email.
Note: No shipping is carried out on weekends or public holidays.
Returns
You have the right to return your order within 14 days of receipt. The condition for this is that the products are unopened, unused, and in their original packaging.
How to return an item:
- Please contact us in advance via email at [your email address] to register your return.
- Include a copy of the invoice or a note with your order number in the return package.
- Return shipping costs are to be covered by the customer – unless the product is faulty.
Exclusion from Returns:
For hygiene reasons, opened or used products, as well as customized or sealed items whose seal has been removed after delivery, are excluded from return.
Questions?
For more information or if anything is unclear, please feel free to contact our team at:
www.gheymati.com
+43 664 4375467
We’re happy to help!